New Payment System: What Store Workers Are Saying
The government and the private sector are now employing new electronic payment systems to provide money to individuals. These include ATM cards, thumb biometric scans, cell phone apps, and bank transfers. But how efficient do the systems actually work?
To see, we asked the store employees — those who assist users to withdraw their money on a daily basis. They gave us their true thoughts. Things are fine in some areas, but others require improvement.
What Retail Workers Like
✅ Speedier Payments
Shoppers claim the new systems are quicker than the previous ones. Individuals can instantly withdraw money using thumb scans or ATM cards. This keeps long waiting lines minimal.
✅ Reduced Cash Handling
Most retail employees feel more secure now since they don’t have to hold large amounts of money at counters. It also reduces the theft risks.
✅ Digital Record Keeping
Each transaction is digitally recorded. The store employees comment that this is helpful in that it minimizes error and confusion.
What Problems Retail Staff Are Facing
❌ Fingerprint Mistakes
The most frequent issue is that thumbprints do not match. Occasionally, the machine cannot read the fingerprints, particularly for seniors or workers who have coarse hands.
❌ Internet or Device Slowness
There are slow-internet centers. Others work with outdated or broken fingerprint machines. This results in delays, and individuals become annoyed.
❌ Customer Pressure
Shopkeepers say that when the system fails, consumers blame them. It stresses and makes them feel powerless.
❌ Training Not Provided
Some employees reported that they did not get the necessary training on the use of the new equipment. It results in errors and delays.
What Retail Staff Suggest
📝 Provide Proper Training
Traders prefer complete training prior to implementing new systems. They recommend short videos or hard copy instructions for assistance.
💡 Resolve Biometric Problems
In case fingerprints fail, there must be an alternative mode such as facial recognition or PIN code.
📶 Enhance Internet and Devices
Improved internet and new machines can address the majority of technical problems. Some regions require greater support to achieve this.
🔁 Maintain Cash Option Open
Retail staff also indicate that customers should be given the option to receive their money in cash in case the machine breaks down.
📢 Clear Signboards Help
Shopkeepers propose that the government provide clear signboards indicating which modes of payment are accepted at every center. This is time-saving and prevents confusion.
Questions Retailers Often Hear
Q: Why can’t my thumb function?
A: It may be dry skin, dirt, or an old machine. Clean your finger and scan again.
Q: Can someone else get the money for me?
A: No. Only the registered individual with BISP or the payment program is allowed to withdraw the cash using their CNIC and thumbprint.
Q: What do I do if the machine is not functioning?
A: Wait for the staff to repair it. If it still does not work after attempting a second time, go to another payment center or call the BISP helpline.
Final Words: Listen to Retail Workers
Retail workers work hard daily to assist individuals in obtaining payments. Their opinions reveal what is going well and what is not. By listening to them, we can improve the payment system for all.
✅ When the systems function, things happen quickly and everyone is satisfied.
❌ When machines break down or training is inadequate, it becomes stressful.
For improvement:
- Train all workers prior to initiating new tools
- Repair machines and the net in outlying locations
- Offer assistance when things go wrong
- Allow individuals to provide feedback easily
These little things can help a lot with how individuals receive their money and how retail workers work.
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Disclaimer: This article is for general awareness only. We are not affiliated with any government department. For official assistance, kindly visit the Official BISP website.