The government has officially launched a dedicated BISP Deduction Complaint Portal, making it easier for families to report issues without going to any office.
Tip: “Agar aap ko kam payment mili hai, ghabrain nahi — ab aap online complaint register kar sakte hain.”
This new portal is designed to protect poor families from corruption, overcharging, and payment deduction issues at retail shops.
Why Deduction Happens? — The Real Story
Thousands of beneficiaries reported that when they collect their payment, some agents deduct Rs. 500 to Rs. 2000 illegally.
This practice not only hurts families but also delays financial support meant for the most vulnerable.
Example from real life:
Ayesha, a widow from Rahim Yar Khan, shared that the agent deducted Rs. 1200 when she went to collect her BISP payment. She felt helpless — but today, with this new complaint portal, women like Ayesha finally have a voice.
Must Read: Punjab Aghosh Program 2025
What Is the BISP Deduction Complaint Portal?
It is an official government platform where beneficiaries can:
✔ Report illegal deductions
✔ Report agent fraud
✔ Register insufficient payment issues
✔ Submit CNIC-based complaints
✔ Track the complaint status online
This system ensures that each complaint is forwarded to BISP headquarters, and strict action is taken against involved agents.
Aap ka paisa aap ka haq hai — koi bhi agent aik rupya nahi kaat sakta.
How to File a Deduction Complaint (Step-by-Step Guide)
Follow these steps to register your complaint in less than 2 minutes:
Step 1 — Visit the Official Complaint Portal
Go to the official BISP complaint webpage:
8171.bisp.gov.pk → Complaint Section
Step 2 — Enter Your CNIC
Add your 13-digit CNIC without dashes.
Step 3 — Select Complaint Type
Choose from:
Payment Deduction
Payment Not Received
Agent Misbehavior
Fingerprint Issues
Other Payment Errors
Step 4 — Enter Details
Explain what happened in simple words (Urdu allowed).
Example:
“Agent ne 1500 rupey kaat liye, poora amount nahi diya.”
Step 5 — Submit Complaint
Click Submit, and your complaint goes directly to BISP.
Step 6 — Track Complaint
You can track progress using your CNIC number.
What Happens After You File the Complaint?
After submitting:
Your complaint goes to BISP Head Office Investigation Team
Action is taken against the agent/shop
Your deducted amount is added to your next payment
In some cases, families receive a full refund within days
BISP is taking this issue very seriously, especially after thousands of women complained during the last payment cycle.
Signs Your Payment Was Deducted
Here are common deduction indicators:
✔ Amount less than official BISP payment
✔ Agent demands “service charges”
✔ ATM withdrawal slip shows full amount but cash is less
✔ Payment agent hides actual balance
✔ Women are told “system slow hai,” then given less money
Remember: No one is allowed to deduct even 1 rupee.
Official BISP Payment Amounts (2025)
To help you identify deductions, here are the official BISP amounts:
| Program | Official Amount | Notes |
|---|---|---|
| BISP Kafalat | Rs. 10,500 | Every quarter |
| BISP Taleemi Wazifa | Rs. 1,500 – 4,000 | Per child |
| Special Categories | Varies | Disabled, widows, orphans |
| Emergency Relief Funds | Announced when needed | Seasonal support |
If you receive less than this, immediately file a complaint.
Real-Life Story: How the BISP Deduction Complaint Portal Helped
A single mother from Faisalabad, Shazia, submitted a complaint after receiving Rs. 8,000 instead of Rs. 10,500.
Within 5 days, she received a refund SMS:
“Your deducted amount has been restored. Collect your full payment from the nearest center.”
Shazia says:
“Pehli dafa mujhe laga hakumat ne hamari awaz sach me suni hai.”
Stories like this show how the complaint portal is bringing real change.
FAQs — BISP Deduction Complaint Portal
Q1. How long does it take to resolve complaints?
Usually 3 to 7 days, depending on the case.
Q2. Can I file complaint in Urdu?
Yes. Urdu, Roman Urdu, or English — all accepted.
Q3. Will my deducted money be returned?
Yes, in most cases the deducted amount is added to your next payment.
Q4. Do I need to visit the BISP office?
No. Everything can be done directly from your phone.
Q5. What if the agent threatens me?
File a complaint under Misconduct — strict action will be taken.
Q6. Is the service free?
Yes. 100% free. No fees required.
Final Words
Illegal deductions affect thousands of poor families every month — but now, the BISP Deduction Complaint Portal finally provides a fast, safe, and fair system for justice.
Remember:
Your payment is your right
No agent can cut money
A complaint can save your full amount
Stay informed, stay safe, and check your payment regularly using your CNIC.
Mujtaba is a verified content writer at WSP2025Punjab.pk, known for publishing easy-to-understand guides on Pakistani Government Programs. His simple Urdu-English articles help families stay updated on BISP, Ehsaas, and Punjab Welfare Schemes.