If you’re a BISP beneficiary and facing problems like payment deduction, non-receipt of funds, or any other issue related to the Benazir Income Support Programme, there are simple ways to report your complaint and get help. The BISP system now offers multiple complaint channels for quick and fair resolution.
Common Problems Faced by BISP Beneficiaries
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Unjust Payment Deductions: Some agents or retailers wrongly deduct Rs. 100–500, claiming service fees.
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No Payment Received: Even after eligibility confirmation, some users don’t get the Rs. 13,500 due to biometric issues or card problems.
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Fraud Messages/Calls: Fake SMS or calls (not from 8171) ask for money or personal info.
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Wrong Ineligibility: Even poor families meeting PMT score are marked ineligible due to data errors.
How to File Your Complaint
1. Call the BISP Helpline (0800-26477)
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Timings: 9 AM – 11 PM (Mon to Sat)
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What to do: Call, share your CNIC, explain the issue, and note the complaint number.
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Free of cost and fast for urgent problems.
2. Visit a BISP Tehsil Office
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Carry your CNIC, Benazir card (if any), and proof of the issue.
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Submit your complaint in person and receive a reference number.
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Ideal for eligibility errors, survey issues, or complex cases.
3. Use the Online Complaint Portal
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Website: www.bisp.gov.pk
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Fill in your CNIC, mobile number, issue description, and upload any evidence.
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Best for card issues, fraud complaints, or payment tracking.
Final Tip
Only trust the official BISP helpline (0800-26477), the 8171 SMS service, or the official website. Avoid responding to any private or suspicious messages.
If you face any problem, don’t stay silent—register your complaint and secure your full payment.