Easily Submit Your Complaint on the Asaan Karobar Card Scheme Portal (2025 Guide)

If you’re one of the many people who have applied for the Asaan Karobar Card Scheme 2025 but are still stuck in the process—maybe your application hasn’t been verified, or worse, it got rejected for no clear reason—don’t worry. There’s now a proper way to raise your concern. The Punjab government has launched a dedicated Complaint Portal to help applicants track and resolve issues related to their Asaan Karobar Card applications.

Whether you’re dealing with a pending verification, application error, or complete rejection, you now have a simple and official channel to lodge your complaint and get help. Let’s walk through the steps so you can get the support you need—fast.

Step-by-Step: How to Submit Your Complaint

Submitting your complaint is easy if you follow the right steps. Here’s a simple breakdown of what you need to do:

1. Visit the Official Website

Start by going to the official website of the Asaan Karobar Card Scheme by the Government of Punjab (akc.punjab.gov.pk). Make sure you’re using the correct link to avoid scams or fake sites.

2. Login to Your Account

Once you’re on the homepage, click the “Login” button. You’ll be asked to provide:

• Your CNIC (Computerized National Identity Card) number

• Your password

• A captcha code for security

After entering the details, click on the Login button to access your dashboard.

3. Access the Complaint Section

After logging in, your application dashboard will appear. Look at the top section—there should be a “Complaint” button. Click it to begin the complaint submission process.

4. Select the Complaint Type

This part is crucial. You’ll see a list of complaint types. Select the one that matches your issue, such as:

• NADRA verification failed

• SIM or PMD verification failed

• Not an active taxpayer

• Not registered with FBR

• Physical verification failed

• Bank credit policy issue

• Other (for general concerns)

Choosing the right category helps the team resolve your complaint faster.

5. Describe Your Issue

Now you’ll see a text box. Here, explain your issue in simple words. Be clear and direct. For example:

• “My CNIC was verified but still showing as failed.”

• “My application was rejected without any reason.”

• “I completed all steps, but my status is still pending.”

Make sure you mention any reference number or application ID if available.

6. Submit and Wait for Response

Once you’ve written your complaint, hit the Submit button. A confirmation message will appear, and your complaint will be registered in the system.

Contact Option: Talk to a Human

If you can’t access your account or face technical issues, there’s a helpline to guide you.

Helpline Number: 1786

When calling:

• Mention your CNIC number

• Clearly explain your issue

• Describe your application status (pending, rejected, etc.)

You’ll usually get a response within 7 working days, depending on the complaint type.

Also Read: BISP 8171 Portal Registration June 2025: Step-by-Step Guide for Rs. 13,500 Payment

How to Check If Your Application Is Verified

Once your complaint is submitted, it’s important to keep checking your status. If all is going well, your application dashboard will show:

• CNIC: Verified

• SIM Verification: Completed

• PMD/NADRA: Passed

• Credit Score: Checked

If any of these are still unverified, then your application is still in progress or stuck somewhere—and yes, you should follow up through the complaint portal.

Common Issues and Quick Fixes (Table)

Final Thoughts

The Asaan Karobar Card Scheme Complaint Portal is a great initiative by the Punjab Government to ensure transparency and fairness. If your application is stuck, don’t wait in silence. Take action today. Log in, submit your complaint, or call the helpline. The sooner you raise your concern, the faster it gets resolved.

The system is designed to help, but you have to make the first move. Don’t let delays or technical issues stop you from receiving the support you deserve.