If you’re a beneficiary of the Benazir Income Support Programme (BISP) and noticed that your payment is less than expected, you’re not alone. Many families across Pakistan have reported unfair deductions from their BISP stipends. But the good news is—you can report these issues quickly and easily without paying anyone.
Let’s walk you through the step-by-step process to file a complaint and make sure you get the full amount you deserve.
Who Can Report a Deduction?
If you’re receiving BISP payments and someone has taken part of your money—either during the withdrawal process or through illegal fees—you have the full right to report it. Whether it’s a shopkeeper, agent, or bank representative, no one is allowed to deduct even a single rupee from your payment.
And yes, reporting the issue is completely free. You don’t need a lawyer or agent. Just follow the right steps.
How to File a Complaint About BISP Deductions
Here are 4 simple and official methods to report any unauthorized deduction from your BISP payment:
1. Call the BISP Helpline
Dial 0800-26477 from your phone.
Keep your CNIC number ready so the agent can quickly access your file.
The BISP representative will guide you through the complaint process.
2. Submit a Complaint Online
Visit the official website: https://bisp.gov.pk
Click on the “Complaints” section.
Fill out the form with your CNIC number and explain your issue clearly.
3. Visit the Nearest BISP Office
Go to your local BISP center.
Take your original CNIC and, if possible, bring proof of payment (like SMS receipts or ATM slips).
File a complaint in person with the staff on duty.
4. Use the BISP Mobile App (If Available)
Some areas now support the BISP mobile app.
If it’s available in your region, download it and register your complaint through the app.
Also Read: BISP June 2025 Payment Update
What Happens After You Report the Issue?
Once your complaint is registered:
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BISP will investigate the issue.
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If someone is found guilty (like an agent deducting money), strict action will be taken.
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You may even get back the deducted amount after verification.
Important Tips to Avoid Fraud
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Never give money to anyone to “speed up” your complaint.
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Always keep SMS alerts and receipts as proof of your payments.
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Only trust official BISP communication—either from their helpline, website, or offices.
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If someone threatens or pressures you for a cut, report them immediately.
BISP is designed to support you, not to create more problems. If your payment is being stolen or reduced, speak up. The system is here to protect you—and now you know exactly how to make your voice heard.